Posts Tagged ‘Social Media’

Observing Social Media At Work

August 21st, 2009

gnomedexshirtsm.pngI’m attending the first day of Gnomedex 9.0 in Seattle. It’s billed as “a conference of inspiration and influence,” and it offers a fascinating insight into the current (leading edge) of the Internet’s expanding sphere of influence.

Everyone here has a computer. Ok, not everyone, but it’s such a rarity to not have a laptop in front of you that it stands out like a sore thumb. People within my view are writing blog posts on Wordpress, viewing Twitter, playing Fold It, and some, nay, most people have multiple applications and windows open at once. We’re in a section of the conference called “Ignite” that is focused on rapid-fire, 5-minute presentations with 20 slides or less. A whole crew of people from FriendFeed are seated behind me, commenting on the conference in real-time and responding to my responses, often in seconds.

This is considered normalThe conference is social, indeed—people are not just listening, but they’re interacting with each other, even though they’re not talking. There are a dozen different forms of media in use: video, audio, Twitter, FriendFeed, web, iPhone, TweetDeck, and many, many more. There are digital cameras, and video cameras, and projectors, and billboards, and a dozen other attention-diverting messaging tools. It’s not like a movie theater, where the lights are dimmed to focus attention on the screen; here, the stage is actually a bit darker than the rest of the auditorium. It’s as if the speaker himself/herself is insignificant, and the focus is on the screen behind him/her.

And that, in fact, is the point.

Social media is not about people; it’s about interactions. Social media occurs when two or more people are together: speaking, fighting, sharing, talking, laughing, photographing, and interacting in a hundred other ways. There are people who think that, if you let people comment on your blog, then you’re engaging in social media. Those people are sadly mistaken. The power of social media is in the engagement and interaction of people, not in the technologies that enable it. It’s the modern equivalent of the medieval mead-hall, the Roman forum, or the American frontier village. It’s uncensored, unmoderated, and near anarchy, and that is both its power and its curse; it’s powerful yet destabilizing.

Stay tuned for further updates…

TripIt clearly beats Dopplr

June 12th, 2009

Dopplr ExampleFor a while now, I’ve been using (or, rather, attempting to use) both TripIt and Dopplr for travel planning and sharing. I reported almost a year ago that I believed TripIt was substantially higher quality. I even had conversations online with representatives of both companies who tried to convince me to continue.

Sorry, but Dopplr sucks. It is as close to worthless as any website I’ve ever used, and could even potentially cause problems because it is so bad at travel data (like, for example, someone going to the wrong city to meet you).

Dopplr interpreted a Best Western hotel reservation as a trip to Western, Nebraska.

It interpreted a trip with a change of planes in Dallas as a trip to Dallas.

It interpreted a 15-day trip as a series of one-day trips, each day returning home after visiting the next city on the list.

TripIt provides such vastly superior service that I cannot in good conscience even recommend that someone give Dopplr a try. They’ve had at least a year to work on it, and it’s not getting better.

Call waiting

May 22nd, 2009

image.php.jpegI remember when “call waiting” was introduced by our local phone company in the late 1970’s. It was considered a really useful technology, in that, if you were waiting for an important call, you could still take other calls in the mean time. However, as our society became ever more obsessed with newer, faster, more immediate gratification, it revealed its dark side: it made people rude.

At some point, we (our society) decided that it was much more important to talk to the new, exciting, and (as yet) unknown person who was calling us, than to continue talking with the living, breathing, and oh-so-real person that we were already conversing with.

It reflects an obsessive belief that “newer must be better” and that “I need to find out what’s happening” rather than “continuing the existing conversation.” Of course, when you state it bluntly like that, it’s rather obvious what’s happening.

Fast forward thirty years, and Steven Hodson is commenting on the real-time web:

At what point did the quality of opinion and thoughtful discourse become less important than knowing the minute something happened in the world in a 140 characters or less? Just how is all this real-time web making it any easier to find and/or share content of value when we have to spend so much time just watching stuff go by on Twitter and Friendfeed because we might miss something?

Today, it’s not just telephone calls that get relegated to the back burner when someone new appears; News itself is being overwhelmed by fast-breaking, often faulty real-time transmission of information. By forcing people to respond in 140-character chunks, Twitter and its ilk have compressed an already soundbite-oriented culture into something of an incoherent scream.

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